SINGAPORE – Residents here will soon enjoy the convenience of posting letters and small packets directly from their HDBs or condominium blocks.
Under the SingPost@MyBlock scheme, mail can be dropped into a designated letterbox at any HDB or residential block, reducing the need to visit a post office or street postbox.
The scheme, which was piloted from October to December 2025, will be rolled out to Housing Board estates and condominiums in three phases from July 31, and will be available at over 20,000 letterbox nests islandwide by Sept 30.
The same postman will deliver and collect mail, and the cut-off time is 10am for delivery on the next working day.
A separate team will continue to collect mail from postboxes and bring it back to our processing centres. SingPost does not intend to remove any of the 780 or so postboxes across Singapore for the time being.
There are also no plans to extend the service to landed housing or industrial estates, where conventional postboxes will continue to serve residents, said SingPost vice-president of operations Goh Chee Hiong on June 9.
SingPost@MyBlock was earlier piloted in Punggol, Bukit Panjang, Upper Boon Keng, Bukit Batok and Marine Parade.
“The initiative helps ease manpower constraints by making better use of our delivery network,” said SingPost, which serves more than 1.9 million addresses every working day.
“At the same time, it supports workforce development by enabling team members to upskill and transition into higher-value roles such as customer service, quality control, and advanced delivery operations.”
The expansion of SingPost@MyBlock was announced at the June 9 launch of SingPost’s $30 million automated parcel sorting facility at its Regional eCommerce Logistics Hub in Tampines.
“SingPost@MyBlock exemplifies SingPost’s continuous innovation to better meet the needs of their customers… It also helps the workforce do their jobs more effectively and efficiently,” said Minister for Digital Development and Information Josephine Teo at the event.
The facility’s two new automated machines – a 3D sorter and an intelligent flexi sorter (IFS) – will triple SingPost’s processing capacity to 300,000 small and medium-sized parcels and 100,000 for other parcels, including large or bulky ones.
The 3D sorter handles up to 6,000 parcels an hour, from items as thin as 5mm or light as 10g, to parcels weighing 5kg.
The IFS automates sorting of small and medium-sized parcels weighing 20g to 40kg at a rate of up to 16,200 items per hour.
Forty automated guided vehicles, each capable of carrying 600kg loads, reduce the need for manual labour to move parcels around the facility.
Minister for Digital Development and Information Josephine Teo (third from left) touring SingPost’s automated parcel sorting facility at its Regional eCommerce Logistics Hub in Tampines on June 9.
ST PHOTO: KEVIN LIM
Previously, SingPost sorted parcels at two facilities, based on size: Smaller items were handled at SingPost Centre in Paya Lebar, while larger packages were processed at the Regional eCommerce Logistics Hub in Tampines.
This dual-site workflow required continuous cross-island trucking, which added transit time, operational costs and network complexity.
“This centralised, automated hub for parcels unlocks an improved operating model enabling us to move towards a highly flexible network that scales with market demand. These measures serve as levers to cut our cost-to-serve by more than 10 per cent,” said SingPost chief executive Mark Chong.
