Eleven Labs announced that it will join hands with AIUC, an AI risk assessment agency, to operate a comprehensive insurance system dedicated to AI voice agents. This insurance can cover damages caused by “Eleven Agent” errors used in customer support and sales sites.
The key to this system is that it treats AI agent behavior the same as human work mistakes. Companies can compensate for losses through insurance even if AI provides incorrect information or responds inappropriately. Eleven Labs AI Agent has received AIUC-1 security reliability certification developed by AIUC. This certification is granted only after passing more than 5,000 hostile tests based on real-world risk scenarios such as hallucinations, prompt injection, data leakage, and bias.
The AI that has received the certification is evaluated at a level that can be distributed in legal and compliance standards. Eleven Labs technology is known to be used by more than 75% of Fortune 500 companies.
In order to apply insurance, individual audits and certification procedures must be followed. The validity of the certification is 12 months. Technical verification should be performed at least every three months. Insurance premiums are set according to the type of agent apart from the cost of certification.
Eleven Labs said the system focused on solving the responsibility problem that has been pointed out as a barrier to AI introduction. It presented a means to manage legal and economic risks caused by misguided or inappropriate remarks caused by hallucinations.
“This certification provides a security framework and AI insurance coverage,” said Marty Stanishevsky, CEO and co-founder of Eleven Labs. “It helps companies minimize risks and focus on building customer experiences.”
JENNIFER KIM
US ASIA JOURNAL
