The pace at which American office workers use artificial intelligence (AI) for their work has increased noticeably in recent years, but the level of adaptation of workers and companies has not been high.
The Associated Press reported this, citing the Gallup Workforce Survey conducted by Gallup, a pollster, on 22,000 U.S. workers in the fall of 2025.
As of November 2025, 12 percent of the respondents said they use AI every day at work. About 25 percent of the respondents used it more than once a week. When including the response that they use it several times a year, the figure reached 46 percent. Compared to the survey (21 percent) in 2023, the share more than doubled.
There were also clear differences in AI utilization by industry. Sixty percent of tech workers said they use AI frequently. Thirty percent of tech workers said they use AI every day. Technology sector (77 percent) reported using AI more than several times a year, followed by finance (64 percent), universities (63 percent), and professionals (62 percent).
In the field of investment banking and asset management, many responded that AI is routinely used for document summarization or data analysis. In the field of education, many university and elementary and secondary teachers are using AI as an administrative work or communication aid.
The media pointed out that 6.1 million U.S. workers are engaged in occupations that are susceptible to automation, such as administrative and office workers, but lack the ability to adapt to AI. The media explains that 86% of them are elderly and women, making it difficult to change jobs in small cities.
Gallup also analyzed why AI is not spreading faster among U.S. workers. According to the survey, only 9% of U.S. workers said they feel very comfortable using AI for work as of August last year. In addition, only 26% of respondents said their organization has a clear plan to use AI as of November.
Gallup suggested that companies should introduce AI with clear goals and strategies.
JENNIFER KIM
US ASIA JOURNAL
