Services that provide personalized medical information by linking medical records and health data with AI (artificial intelligence) are in full swing. These AI tools are expected to help interpret difficult-to-understand medical records and reaffirm doctors’ judgments, while summarizing and synthesizing medical information to billions of people around the world who have difficulty accessing essential medical services.
According to NBC News, following OpenAI, Antropics has also released a new “Claude for Healthcare” feature that helps users understand their medical information more easily by adding a health record access function to its chatbot Claude.
Antropic explained that the feature allows users to integrate personal information, medical records, and insurance records into one and use Claude as an “orchester” to manage related procedures more simply.
Eric Kauder-Abrams, Antropics’ director of life sciences, said the announcement will be a turning point in using AI to help people handle complex healthcare systems more efficiently.
The launch comes after competitor OpenAI introduced ChatGPT Health last week, indicating that major AI companies are competing to expand into healthcare. Healthcare is seen as a huge growth opportunity and a sensitive area that tests the safety and reliability of Generative AI technology.
OpenAI unveiled ChatGPT Health last week, saying hundreds of millions of users ask ChatGPT questions about well-being and health every week. However, it emphasized that ChatGPT Health is not aimed at diagnosis or treatment, but is a tool that focuses on understanding everyday questions and patterns over time, not at specific times of disease.
Antropic, like OpenAI, put privacy as a key principle. Health data shared with Claude is excluded from the memory of the model and will not be used for future system learning. Users can modify or disconnect access at any time.
At the same time, Antropic also unveiled the “Claude for Life Science” function for medical staff. Antropic explained that the Claude platform has the infrastructure to respond to the HIPAA (U.S. Medical Information Protection Act) and can be linked to the federal medical coverage database to reduce the administrative burden on medical staff.
“This capability of Claude will save millions of hours a year for medical staff and help them refocus on patient care,” said Druv Parthasarati, chief technology officer at Communications, which develops medical documented AI solutions.
However, the launch comes amid controversy over the role of AI chatbots in mental health and medical advice. Antropic and OpenAI reiterate that their systems can make errors and should not replace expert judgment.
“These tools can significantly reduce a lot of work time, but in key situations where every detail is important, information must be checked again,” Kauder-Abrams said. “AI is not a replacement for humans, but a tool that amplifies the capabilities of human experts.”
JENNIFER KIM
US ASIA JOURNAL
